Terms and Conditions
Return & Exchange Policy
Thank you for supporting independent craftsmanship. Because each piece is handcrafted with care, our return policy ensures both the quality of your jewellery and the sustainability of our small studio.
1. Return Window
We accept returns or exchanges within 14 days of the delivery date. To be eligible, items must be in their original, unworn condition and in the original packaging.
2. Non-Returnable Items
To maintain hygiene and acknowledge the labor of custom work, the following cannot be returned:
• Earrings: For hygiene reasons, all earring sales are final.
• Custom/Personalized Pieces: Items with custom engravings, specific sizing requests, or "made-to-order" designs.
• Sale Items: Items purchased during a promotional clearance or marked "Final Sale."
3. Process for Returns
• Contact Us: Email [email protected] with your order number and reason for return.
• Approval: Once approved, we will provide the return shipping address.
• Shipping: Customers are responsible for return shipping costs. We recommend using a trackable service, as we cannot be responsible for items lost in transit.
4. Refunds & Processing
Once your return is received and inspected:
• We will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original method of payment within 5–7 business days.
• Please note that original shipping charges are non-refundable.
5. Damaged or Defective Items
Handmade items may have slight variations—this is a mark of authenticity. However, if your jewelry arrives damaged due to shipping or a structural defect:
• Please contact us within 48 hours of delivery with a photo of the damage.
• We will provide a pre-paid shipping label and offer a repair, replacement, or full refund at no extra cost to you.
6. Repairs
We stand by our work. If your jewellery requires a repair due to normal wear and tear after the return window has closed, please reach out. Fees may apply depending on the nature of the repair and materials needed.
Tips for Your Policy:
• Care Instructions: "improper care" (e.g., wearing jewellery in a pool or shower) voids the return policy for damage.
